SHIPPING & RETURN POLICY

Customer Responsibility

It is the customer's responsibility to:

1. Place an order for the correct items, include the correct shipping information (name, address, etc.), and

2. For the parcel, either

Collect on time;
Reschedule delivery;
Pick up the parcel from the post office once a delivery attempt has been made; or
Report any issues you may be having with the items

3. Pay product price, shipping fees, and miscellaneous fees. Miscellaneous fees include but are not limited to processing fees, currency conversion fees, transaction fees, customs fees, import duties, and local taxes that are not included in the checkout amount.

Shipping

I provide global shipping to almost every country in the world. If your address not be accepted at checkout, please contact me, and I will try to find a solution.

Orders are dispatched within 2-3 days, arriving within a week thereafter to the UK or Europe and in one to two weeks to North America. Other destinations may vary (please allow up to four weeks).

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost-effective shipping route via Mail Boxes Etc., DHL, BRT, GLS, SDA, Fedex or UPS.

Shipment Delays

Once shipped, I no longer have control over distribution hubs and handling of the parcel which may result in some delays. I will endeavor to support any inquiry you may have by giving you the information for you to follow up on these.

Returns and Exchange

Each piece of art listed within my store is an original hand made work of art and as such you should expect that there might be imperfections in the paint or the finish.

I do not accept returns or exchanges on my art but if there are issues with shipping or your piece does not arrive in excellent condition please reach out to me immediately.

Order Not Received

If you did not receive the merchandise after the given timeframe, you may choose to do the following:

Reach out to me by sending an email to veronicasucco01@gmail.com for close monitoring of the order status. An update shall be proactively sent to you via email.
For all shipping-related concerns, we may assist in coordinating the whereabouts of the products, or you may call the carrier. If the tracking status is “delivered parcel” but the parcel got lost/stolen, it is your responsibility to file the claim with the carrier directly.

Got another question?

Please contact me at veronicasucco01@gmail.com with any other questions.